Customer service teams in international schools can show care in tangible ways.

A set of discussion questions to help Admissions teams reflect on their work in the context of relationship building with prospective parents.

Admissions teams in international schools have to build connect with parents, then later perhaps have a very challenging conversation. How can these be improved?

What steps can we take to calm down a tense conversation? Both before and during a conversation?

Surely there is nothing new to say about listening? What power does it have?

Read about what workshop participants learned in the Challenging Conversations workshop at ICS.

Conflicts happen. How can we process our emotions and thoughts to help us resolve them?