Cross-Cultural Communication for Business and Support Staff

19 Sept

International school admin, admissions, and office teams work with staff and families from all over the world, each bringing different cultural expectations, communication styles, and assumptions. Misunderstandings can easily arise, leading to misaligned expectations, frustration, or even conflict.

This training focuses on strengthening cross-cultural awareness and foundational communication skills to support more effective, trust-based relationships. Participants will explore common cross-cultural challenges in admin and customer service and gain practical tools and techniques they can immediately apply to communicate with greater confidence, foster inclusion, and create a welcoming experience for every colleague, student, and parent.